IT Service Management: ISO/IEC 20000-1

IT Service Management: ISO/IEC 20000-1
ISBN-10
9401807027
ISBN-13
9789401807029
Category
Education
Pages
75
Language
English
Published
2020-10-26
Publisher
Van Haren
Author
Dolf van der Haven

Description

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

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