Customer Service: Skills for Success
- ISBN-10
- 0071277501
- ISBN-13
- 9780071277501
- Series
- Customer Service
- Category
- Customer services
- Pages
- 544
- Language
- English
- Published
- 2009
- Author
- Robert W. LUCAS
Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Get the book
Other editions
-
- 2013-07
- 118 pages
- Paperback
- -
-
- 2016-06-16
- 31 pages
- Ebook
- BookRix
Similar books
-
How May We Hate You?: Notes from the Concierge Desk
By Anna Drezen, Todd Dakotah BriscoeCleveland: What? No. Boston: Boston? But that's where Boston is. Los Angeles: Smog. Middle-earth: Smaug. San Francisco: Gay. (However you feel about that.) Portland: Just watch Portlandia. Seattle: Just watch Frasier.
-
Marketing, Sales and Support
By Karl Barksdale, Michael RutterMarketing, Sales and Support
-
Marketing, Sales, & Support
By Karl Barksdale, Michael RutterMarketing, Sales, & Support
-
Kundenservice für Dummies
By Karen Leland, Keith BaileyDer Endspurt besteht darin, bei den Ergebnissen möglichst weit oben zu landen. Wenn Sie nicht unter den ersten 50 Nennungen sind, die ein Nutzer nach dem Eingeben seines Suchbegriffs erhält, dann sind die Chancen, dass ein Neukunde Ihre ...
-
Step Up and Lead
By Frank ViscusoTell them what you expect before they arrive to work on their first day: We don't steal, lie, fight, or betray our brotherhood. We don't vent our frustrations in public or on social media sites. I speak to high school kids on career day ...
-
First Class Service: English for the Tourism and Hospitality Industry
By Stephen Hall, Troy Blappert, Christopher J. O'BrienFirst Class Service: English for the Tourism and Hospitality Industry
-
First Class Service: English for the Tourism and Hospitality Industry
By Stephen Hall, Troy Blappert, Christopher J. O'BrienFirst Class Service: English for the Tourism and Hospitality Industry
-
Samurai Selling: The Ancient Art of Service in Sales
By Chuck Laughlin, Karen Sage, Marc BockmonA guide to using the techniques of the ancient samurai to get ahead in sales shows how sales representatives in cars, real estate, office products, or personal home products can benefit from ancient methods.
-
خدمات مشتری به زبان آدمیزاد
By Karen Lelandخدمات مشتری به زبان آدمیزاد
-
Obsługa klienta
By Karen Leland, Keith BaileyObsługa klienta