Customer Service: Career Success Through Customer Loyalty

ISBN-10: 0135063973
ISBN-13: 9780135063972
Series: Customer Service
Category: Beziehungsmanagement
Pages: 226
Language: English
Published: 2011
Author: Paul R. Timm

Description

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.