Managing Services: Challenges and Innovation
- ISBN-10
- 019969608X
- ISBN-13
- 9780199696086
- Category
- Business & Economics
- Pages
- 225
- Language
- English
- Published
- 2014
- Publisher
- Oxford University Press
- Authors
- Irena Grugulis, Kathryn Haynes
Description
The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.
Get the book
Other editions
-
- 1992
- 472 pages
- Paperback
- Prentice Hall
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