Customer Lifetime Value - The Path to Profitability provides methods to measure CLV, strategies for developing customer-centric strategies, explains the implementation of CLV strategies in a B2B and B2C setting, and examines the challenges faced by an organization in implementing a CLV-based framework.
... Anthony J. Zahorik, and Timothy L. Keiningham, Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality (Butt Ridge, IL: Irwin, 1994). 17. A related framework is known as the "service profit chain.
You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in.
In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by ...
Management practices from last century are no longer enough to grow your business. This book spells out a formula you can use to take a deliberate approach to building a profitable customer portfolio.
This updated edition shows how to measure costly sponsorships, explores links between marketing and financial metrics for current and aspiring C-suite decision-makers; presents better ways to measure omnichannel marketing activities; and ...
The definitive book about Customer Lifetime Value (LTV) Understanding the Predictable is the first book both to explain all aspects of customer lifetime value and help you grow the value of all of your customers.
What management system can we use to leverage the Customer lifetime value experience, ideas, and concerns of the people closest to the work to be done? Are there Customer lifetime value problems defined?
While the book is focused on financial newsletter retention and renewal, it can work for any continuity program.Find resources on re-engaging "at-risk" customers, writing renewal and win-back letters, as well as tips for more effective ...
You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in.
Der Superkunde (..) wird gepflegt, gestriegelt und beflüstert wie ein Rennpferd.”1 Doch was genau ist der Customer Lifetime Value, wie wird er berechnet und aus welchen Elementen setzt sich effektives Customer Lifetime Value Management ...