Annotation REVIEWS: One of the best books I have read on conflict resolution in my 30+ years in the field. Office of Mediation, The World Bank ... contains great ideas, simply explained. Dr Pam Spurr, Psychologist and Life Coach, LBC Radio Offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. Sir John Harvey-Jones AUTHOR BIOG: Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on 'Winning Relationships in the Workplace'. They work with leading companies in Europe and the USA. CONTENTS: About the authors Preface Introduction 1. How the view explains our differences 2. Differences in personality types 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier? 5. Understand and manage your feelings 6. Develop your skills and increase your choices 7. Four steps to resolution 8. Preventing conflict Appendices Appendices Biblography Index Conflicty resolution workshop.
Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.
“Employees who rate their managers as sensitive miss an estimated 3.7 days of work per year, whereas employees whose managers are rated as non-sensitive miss approximately 6.2 days of work” (MacBriade-King & Bachmann, 1999, p. 3).
In Eaton and Keefe , eds . , op . cit . , pp . 187-218 . Fisher , Roger and Danny Ertel . ... Hallberlin , Cynthia J. “ On the REDRESSTM Mediation Program . ” Statement before the House Government Reform Subcommittee on Civil Service .
Written for everyone within an organization-workers, managers, supervisors, human resource directors , and CEOs-this book offers the tools needed for taking charge of workplace conflicts and developing the skills to: -Conquer emotional ...
his book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect.
Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource...
This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work.
Volume 22 of Advances in Industrial and Labor Relations focuses on new approaches to managing resolving workplace disputes and alternative dispute resolution (ADR) from both theoretical and empirical perspectives and includes contributions ...
The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.
Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication — find out how body language, tone of voice, emotions, and ...