IT服务管理国际标准体系: ISO/IEC 20000
- ISBN-10
- 7302213208
- ISBN-13
- 9787302213208
- Category
- Computer service industry
- Pages
- 240
- Language
- Chinese
- Published
- 2009
Description
本书分为五章,主要内容为服务质量管理的原则,理解ISO 20000在IT服务管理中的地位,IT服务管理的规范和操作守则,ITSM国际标准-ISO/IEC 20000基础认证考试.
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