中国IT服务管理指南
- ISBN-10
- 7301069456
- ISBN-13
- 9787301069455
- Category
- Computer service industry
- Pages
- 150
- Language
- Chinese
- Published
- 2004
Description
本书从宏观的角度介绍了IT服务管理的基本原理和实践,以及它在我国的发展状况,同时从IT服务管理的标准和方法、最佳实践和实施方法、培训和认证考试等多个方面对IT服务管理进行了介绍。
Get the book
Other editions
Similar books
-
Start Your Own Computer Repair Business
By Linda Rohrbough, Michael F. HordeskiLevinson emphasizes the human bond before the business bond . He claims an effective marketer “ first makes the human bond " by treating the person in all interactions like a person “ with a family , a business , hobbies , interests ...
-
IT服务管理: 基于ITIL的全球最佳实践
基于ITIL的全球最佳实践. ISO 9000 质量标准有些组织要求他们的供应商通过了 ISO 9001 或 ISO 9002 认证。这样的认证表明该供应商拥有一个适当的质量体系,并且其有效性定期地受到独立评审员的评估。 ISO 是指国际标准化组织。一个符合 ISO 标准的质量体系 ...
-
Online Database Search Services Directory: A Reference and Referral Guide to Libraries, Information Firms, and Other Sources Providing Computerized Information...
By John Schmittroth, Doris Morris MaxfieldA reference and referral guide to libraries, information firms, and other sources providing computerized information retrieval and associated services using publicly available online databases. Online database search services.
-
IT服务管理国际标准体系: ISO/IEC 20000
本书分为五章,主要内容为服务质量管理的原则,理解ISO 20000在IT服务管理中的地位,IT服务管理的规范和操作守则,ITSM国际标准-ISO/IEC 20000基础认证考试.
-
IT服务: 管理、控制与流程
By 朱海林著者还有:方乐、梁晟、金涛、钱晨
-
Career as a Computer Repair Technician
By Institute for Career ResearchCareer as a Computer Repair Technician
-
Help!: The Art of Computer Technical Support
By Ralph WilsonAnswering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry.